Ich sage lieber "Maschinelles Lernen", als "Künstliche Intelligenz" (KI), weil KI mit Intelligenz so viel zu tun hat, wie künstlicher Käse mit echtem ;-)
We study the staggered introduction of a generative AI-based conversational assistant using data from 5,179 customer support agents. Access to the tool increases productivity, as measured by issues resolved per hour, by 14 percent on average, with the greatest impact on novice and low-skilled workers, and minimal impact on experienced and highly skilled workers.